Consent & Preference API Outage

Incident Report for Transcend

Resolved

In the EU region, our Consent Backend API experienced a major outage for approximately 19 minutes. During this time, calls to update the user's preferences would have failed with a 500 error status code. We are still investigating the scope of impact, but at this time we expect this issue to self-heal, as the Consent clients have built-in retries.

Posted Nov 17, 2025 - 16:00 PST