Database performance degradation
Incident Report for Transcend
Resolved
This incident has been resolved.
Posted Jan 09, 2024 - 17:00 PST
Monitoring
We have applied a fix that we believe will restore functionality fully, and are continuing to monitor errors.
Posted Jan 09, 2024 - 16:44 PST
Identified
Our previous fix did not resolve the issue. Admin Dashboard and Backend API continues to return 5xx errors, and we have escalated the incident to "Partial Outage".
Posted Jan 09, 2024 - 15:40 PST
Update
We are continuing to monitor for any further issues.
Posted Jan 09, 2024 - 14:22 PST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 09, 2024 - 14:20 PST
This incident affected: Admin Dashboard and Backend API.
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