Backend API Performance Degradation

Incident Report for Transcend

Resolved

This incident has been resolved.

Posted May 05, 2026 - 09:49 PDT

Update

We are continuing to monitor for any further issues.

Posted May 05, 2026 - 07:53 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 05, 2026 - 07:52 PDT

Update

We are continuing to investigate this issue.

Posted May 05, 2026 - 07:15 PDT

Investigating

We are currently investigating an issue causing increased latency and intermittent timeouts across our backend API services. Users may experience slower response times or occasional request failures when interacting with the platform.

Posted May 05, 2026 - 06:04 PDT

This incident affected: Backend API - EU and Backend API - US.