Consent Workflows

Incident Report for Transcend

Resolved

The incident has been resolved.

Posted Mar 27, 2026 - 21:17 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 27, 2026 - 21:02 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 27, 2026 - 17:35 PDT

Investigating

We are investigating an issue where preference updates submitted via the Privacy Center, Admin Dashboard, or API are not triggering configured consent workflows. Preference data is being stored correctly — no records have been lost. Downstream workflow actions (e.g., third-party integrations, automated notifications) triggered on preference change events have not fired since March 25 at 19:33 UTC. We have identified the root cause and a fix is in progress. We will provide an update once resolved and will communicate a backfill plan for affected workflows.

Posted Mar 27, 2026 - 17:28 PDT